Contact Us

Contacting us

When a withdrawal lands late, or a bonus refuses to credit, the first instinct is usually to fire off a message with your account number, your password, and a screenshot of the bank statement attached. That instinct is exactly the one to fight. This form is read by human eyes, but it travels over the same internet as everything else, and no login detail, card number, or identity document should ever sit in an inbox where a support agent, a server log, or a misdirected reply could pick it up. Keep every piece of sensitive information out of the message box, and if the casino itself asks you to send such things through a web form, treat that request as a warning sign rather than a routine step.

The team reads and replies in English, so write in plain English and you will be understood without a translator in the middle. If your query concerns a specific casino account, name the casino, give the username you registered with, and describe the issue in a few clear sentences. That is enough for a useful response without handing over anything you would not want copied.

Gambling help

If your reason for writing is that gambling has stopped being fun, or that you are trying to stop and finding it hard, the contact form is the wrong place to start. This website reviews casinos; it does not run them, and it cannot pause your account, block your card, or enforce a self-exclusion on your behalf. Those actions belong to the operator you play with, and most operators have a responsible-gambling section inside your account where limits and cooling-off periods can be set directly.

Beyond the casino, New Zealand has free, confidential support services that deal with gambling harm every day, staffed by people who are not trying to sell you anything. Look there first. The team behind this site reads messages about review corrections, factual errors, and general feedback, and it will answer them, but it is not a crisis line, and your message should not have to wait for a business-hours reply when you need help now.

What gets answered

Feedback about the reviews themselves, questions about how a rating was reached, and reports of broken or outdated information all get read and replied to without undue delay. So do polite requests for clarification about anything published on these pages. What will not get a useful answer is a demand for account action, a complaint about a specific withdrawal that names the casino but no details, or a message that arrives with a password attached — that last one gets deleted for your own safety, not passed along.

Keep the message focused, keep it free of attachments unless you are sending something you would be comfortable posting publicly, and expect a reply in English within a reasonable time. If you need help with gambling itself, skip the form entirely and go straight to the support services listed on the pages of this site that cover responsible gambling.